Centralized Services Engineer

Job Description:

We are seeking a full time employee as a Centralized Services Engineer, who will work as a part of our Internal Engineering Group.

In your role, you will be responsible for assisting us with analyzing and implementing new technologies and systems to enhance the efficiency of our internal systems and to improve our client experience. You will additionally be responsible for proposing and implementing general recommendations for all components of our internal tool stack.

The ideal candidate will be self-motivated, thorough, have strong collaboration, communication and documentation skills. You should have experience and be comfortable working both independently as well as part of a technical team.

Responsibilities:

• Development and maintenance of internally focused systems along with documentation

• Assistance with conducting analysis of new technologies and recommendations for internal tool stack development

• Fleet management through our RMM tool

  • Agent Maintenance & Deployment

  • Automation - Scripting and Component Creation

  • Patch Management Policy Refinement

  • Report Development

  • Administration of Endpoint Detection and Response Platform

• Administration of Managed Backup Platforms

• Administration of Client Experience Platform

• Maintenance of vendor API integrations throughout the internal tech stack

• Directory management (Active Directory & Azure AD)

• Endpoint policy management (Group Policy & Intune)

• Microsoft Azure tenant management

• Microsoft Office 365 tenant management

• Security toolset management (EDR and MDR)

• Providing assistance to the service team as required on relevant areas of experience

Requirements (Must Have):

• Incredible sense of pride and passion for what you do and a desire to help your teammates

• 5+ Years in the IT Field, MSP experience preferred

• BA or relevant certifications and working experience

• Experience working as part of a team

• Experience using an issue or ticket tracking system and RMM tools

• Strong communication skills (written & verbal)

• Ability to learn new technologies and systems quickly

• Ability to work through issues methodically

• Ability & willingness to properly document processes and code

• Ability to work independently

• Great project management skills

• Knowledge of cybersecurity and privacy principles, previous exposure to security frameworks is preferred

• Experience working with the Datto family of products (Autotask PSA, RMM & Backup)

• Experience managing Windows desktop and server operating systems environments

• Experience and knowledge required to manage an Azure tenant

• Experience and knowledge required to manage a Hyper-V environment

• Experience with management of networking (Cisco Meraki is preferred)

• Proficiency with PowerShell, Python, Bash, or JavaScript

Nice to Have:

• Familiarity and understanding of ITIL Best Practices

Benefits:

• Competitive salary

• Paid time off

• Medical insurance

• Dental and vision insurance

• 401k plan w\ matching

• FSA account options

• Long term disability insurance

• Commuter benefit plans

Job Type: Full-time:

Salary: $70,000.00 - $115,000.00 per year commensurate with experience

Schedule:

• Monday to Friday

Supplemental Pay:

• Bonus pay

COVID-19 considerations:

We are in strict adherence to all government guidelines.

Education:

• Bachelor's (Preferred)

Note:

Candidates MUST submit a resume in PDF format when applying.
Resumes submitted in other form will not be considered.

Deskside Support Technician

Job Description:

We are seeking a full time employee as a Deskside Support Technician, who will work as a part of our First Response Group.

In your role, you will act as a primary support member of the team on day-to-day client issues.

The ideal candidate will be self-motivated, thorough, have strong collaboration, communication and documentation skills. You should have experience with and be comfortable working as part of a technical team.

Responsibilities:

• Supporting our clients via phone, email, remote login and/or on-site as necessary via pro-active and reactive visits

• Creating new users, configuring laptops, and setting up their desks/workstations

• Troubleshooting day to day technical issues and assisting with daily requests

• Working trouble tickets from creation all the way through resolution or escalation

• Prompt and thorough documentation of all work via our ticketing system

• Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation

Requirements (Must Have):

• Incredible sense of pride and passion for what you do and a desire to help your teammates

• BA or relevant certifications and working experience

• Minimum 2 years experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support

• Experience working as part of support team

• Experience using an issue or ticket tracking system and RMM tools

• Strong communication (written & verbal) and customer service skills

• Ability to learn new technologies and systems quickly

• Ability to work through issues methodically

• Ability & willingness to properly document processes and assets

• Expert level end-user and desktop support skills

• Experience and knowledge of popular business cloud-based services

• Experience in virus and malware remediation

• Basic experience with Office 365 management

• Basic experience with Active Directory & Azure AD administration

• Basic experience with policy management (Group Policy & Intune)

• Basic level server and networking skills

Nice to Have:

• Experience using PowerShell & scripting

• Familiarity and understanding of ITIL Best Practices

Benefits:

• Competitive salary

• Paid time off

• Medical insurance

• Dental and vision insurance

• 401k plan

• FSA account options

• Long term disability insurance

• Commuter benefit plans

Job Type: Full-time:

Salary: $55,000.00 - $80,000.00 per year commensurate with experience

Schedule:

• 8 hour shift

• Monday to Friday

• On call

Supplemental Pay:

• Bonus pay

COVID-19 considerations:

We are in strict adherence to all government guidelines.

Work Location:

New York headquarters. Candidates should be able to reliably commute to New York, NY 10168.

Education:

• Bachelor's (Preferred)

Note:

Candidates MUST submit a resume in PDF format when applying.
Resumes submitted in other form will not be considered.