Deskside Support Technician

Written By Jeremy Weisser

Job Description:

We are seeking a full time employee as a Deskside Support Technician, who will work as a part of our First Response Group.

In your role, you will act as a primary support member of the team on day-to-day client issues.

The ideal candidate will be self-motivated, thorough, have strong collaboration, communication and documentation skills. You should have experience with and be comfortable working as part of a technical team.

Responsibilities:

  • Supporting our clients via phone, email, remote login and/or on-site as necessary via pro-active and reactive visits

  • Creating new users, configuring laptops, and setting up their desks/workstations

  • Troubleshooting day to day technical issues and assisting with daily requests

  • Working trouble tickets from creation all the way through resolution or escalation

  • Prompt and thorough documentation of all work via our ticketing system

  • Documenting assets, configurations, passwords, processes, etc. and maintaining current and accurate documentation

Requirements (Must Have):

  • Incredible sense of pride and passion for what you do and a desire to help your teammates

  • BA or relevant certifications and working experience

  • Minimum 2 years experience working for a Managed Service Provider (MSP) or in IT roles demonstrating excellent customer service and support

  • Experience working as part of support team

  • Experience using an issue or ticket tracking system and RMM tools

  • Strong communication (written & verbal) and customer service skills

  • Ability to learn new technologies and systems quickly

  • Ability to work through issues methodically

  • Ability & willingness to properly document processes and assets

  • Expert level end-user and desktop support skills

  • Experience and knowledge of popular business cloud-based services

  • Experience in virus and malware remediation

  • Basic experience with Office 365 management

  • Basic experience with Active Directory & Azure AD administration

  • Basic experience with policy management (Group Policy & Intune)

  • Basic level server and networking skills

Nice to Have:

  • Experience using PowerShell & scripting

  • Familiarity and understanding of ITIL Best Practices

Benefits:

  • Competitive salary

  • Paid time off

  • Medical insurance

  • Dental and vision insurance

  • 401k plan

  • FSA account options

  • Long term disability insurance

  • Commuter benefit plans

Job Type: Full-time:

Salary: $55,000.00 - $80,000.00 per year commensurate with experience

Schedule:

  • 8 hour shift

  • Monday to Friday

  • On call

Supplemental Pay:

  • Bonus pay

COVID-19 considerations:

We are in strict adherence to all government guidelines.

Work Location:

New York headquarters. Candidates should be able to reliably commute to New York, NY 10168.

Education:

  • Bachelor's (Preferred)

Note:

Candidates MUST submit a resume in PDF format when applying.
Resumes submitted in other form will not be considered.

Jeremy Weisser
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Centralized Services Engineer