Exacting Standards
A key component of a successful IT advisor / client partnership is the advisors ability to provide support through all phases of the clients technology needs. InnerCircle’s team of experienced professionals are dedicated to working with our customers to ensure clarity of understanding.
Understanding +
Expertise
The InnerCircle team boasts years of IT and consulting experience and our professionals can develop innovative technology solutions to push your business forward. When designing any solution we seek to deeply understand your business so our solution is aligned with your specific objectives.
Our Process
Assess
Our professionals will analyze & review your challenges, requirements and objectives.
Propose
We’ll develop a comprehensive plan of action that meets your security, technical and budget requirements.
Implement & Refine
Through a consultative approach, we’ll deploy & deliver a custom solution to your needs.
Train & Support
Our team will transition to supporting your organization and ensure you are realizing a maximum ROI on project efforts.
Our Service Transition Process
Our typical client onboarding process takes between 4 and 6 weeks. Your transition will start with a kick-off call with all primary business contacts. We follow a very detailed project plan that outlines specific standards based tasks and is tailored to your organizations’ unique needs and environment.
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We will schedule and conduct a detailed kick-off call, reviewing in detail all elements of the transition process. We will jointly establish an agreed upon target transition date .
After the call, we begin collecting the necessary information and documentation to properly onboard your systems and employees (e.g. administrative passwords, network diagrams, active employees lists, change management approvers, vendor contract and contact information (among other information).
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InnerCircle’s team of engineers will work with all relevant parties to complete the identified technical transition tasks and will work with your team to address any issues that may arise. We will provide a targeted and detailed transition timeline identifying all key steps and potential downtime and work to schedule the transition with your team attempting to avoid all but necessary downtime.
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Within 4 -6 weeks of the kick-off call, our engineers will schedule and conduct training for your entire staff. The training session will focus on outlining the methods by which employees can open tickets and interact with our team. As necessary, a cybersecurity focused training session will be conducted as well.
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Our team will work to refine and complete relevant system and support documentation for your unique environment using the information gathered during the onboarding process. Your team will be fully empowered to utilize our support resources and engage with our First Response Group.
Interested in learning more?
Our thorough approach to planning, design and implementation, results in successful deployment of end-to-end technology solutions. Schedule a consultation with us today to learn more!